Returns & Refunds
Returns & Refunds
Returns & Refunds
At Embré Living, we want you to feel confident in your purchase. If something isn't quite right, we're here to help.
Before You Order
Please check all product dimensions and access points before placing your order. Due to the size of our furniture, it's the customer's responsibility to ensure items will fit through doorways, hallways, and into the intended space. If you're unsure, our team is happy to help, just get in touch before ordering.
In certain circumstances, a restocking fee of up to 25% may apply to returned items. Cancellation fees may also apply where an order has already been processed, prepared or dispatched.
Our Returns Window
You have 14 days from the date of delivery to notify us of a return.
Return Eligibility
To be eligible for a return:
• Item must be unused and in original condition
• Item should be returned in original packaging where possible
• Item must be free from damage, marks, wear, assembly damage, or misuse
A bespoke, made-to-order, or personalised item (these are excluded from returns unless faulty)
We reserve the right to refuse returns that do not meet these conditions.
Return Process
To ensure all returns are handled efficiently, we kindly ask that return requests are approved by our team before being sent back to us.
- Customers are responsible for arranging and covering the cost of return shipping
- Large or bulky items (sofas, dining tables, and other furniture) should be returned using a courier suitable for oversized items - our team can point you toward a suitable specialist courier if you're unsure
- Returns received without prior approval may not be accepted
Original delivery charges are non refundable unless the item is faulty, damaged, or incorrect.
Refunds
Once your returned item has been received and inspected, approved refunds will be processed within 5 working days to your original payment method.
Depending on your bank or payment provider, funds may take additional time to appear.
Damaged or Faulty Items
Please inspect your order upon delivery.
If your item arrives damaged or faulty:
• Contact us within 48 hours
• Provide clear photos
• Do not dispose of packaging
We will arrange a replacement or refund where appropriate.
How to Start a Return
To request a return, please contact:
Please include:
• Your order number
• The item(s) you wish to return
• Reason for return
Our team will guide you through the next steps.
As a furniture business handling large specialist deliveries, our returns policy is designed to remain fair for both our customers and our business while maintaining a premium delivery experience.
